Developing Customer-Centric Business Agility through Process Innovation and Digitization
Fuelled by today’s fast-paced and competitive business environment, operational and process excellence approaches such as digitization, RPA, design thinking and customer-centric process innovation are becoming increasingly pragmatic in addressing the strategic business objectives for many of Asia’s leading organizations.
As organizations pursue the next phase of corporate growth, the focus is now on value-adding, investing in process and operational innovation and making the shift to be customer-centric. Together with the rise of AI, RPA and big data, it is the most exciting time ever!
The Operational Excellence Asia Week 2018 will feature Asia’s top OPEX leaders on topics ranging from digitising business process, RPA, design thinking, customer-centric process innovation to big data optimisation for operational excellence.
Key Conference Themes
ROADMAP TO BUSINESS
DIGITISING & AUTOMATING BUSINESS
NEXT FRONTIER IN OPERATIONAL
CUSTOMER-CENTRIC & CULTURE
PROCESS IMPROVEMENT &
Vice President, Head of Operational Excellence
Sime Darby Berhad
Vice President of Innovation, Solutions Delivery & Service Management – Asia Pacific
Director, LEGO Continuous Improvement – Asia Pacific
Head of Business Excellence, Asia
Sun Life Financial
Vice President Global DC Transformation, Logistics & Network Design, Global Supply Chain
Head of Lean Programme
Cathay Pacific Airways
Executive Director, Business and Operational Excellence
Head Commercial Services, APAC R&A Sales Operations
Vice President, Regional Operations & Center of Excellence
Director, Business and Operational Excellence
Head of Business Transformation
Head of Regional Management Services
Head Program Management Office- China, Asia and Japan-Pacific
Chief Operating Officer, Project & Development Services Asia Pacific
Director Business Excellence
Director, Group Centre of Operational Excellence
Senior Managing Director, Enterprise Facilities Management Asia Pacific
Director Operational Excellence
Director, Business Excellence & Transformation
Why Attend OPEX Asia 2018?
Discover how Asia’s top OPEX leaders are driving successful transformation towards digitization and innovation
Gain actionable insights to implement robotic process automation in your organisation
Get inspired how to drive a customer-centric process innovation
Learn how other organisations are improving operational agility
Reengineer processes to maximize productivity and to drive continuous improvement
Discover innovative methodologies to drive business sustainability and profitability
Benchmark with the industry’s best practice to manage lean innovation
Network with Asia’s leading OPEX experts and dive deep into interactive discussions
"Excellent exchange of ideas and thoughts among the speakers and participants."
"Though provoking topics, which in itself is an invitation to learn on how other companies are doing things differently to achieve process excellence."
"Very enriching presentations and experience sharing with colleagues from different horizons."
"This seminar draws professionals from various backgrounds to share insights and provide interesting views"
"Efficiency is doing things right; effectiveness is doing the right things. Leader can promote process effectiveness by attending Process Excellence"