Developing Customer-Centric Business Agility through Process Innovation and Digitization

Fuelled by today’s fast-paced and competitive business environment, operational and process excellence approaches such as digitization, RPA, design thinking and customer-centric process innovation are becoming increasingly pragmatic in addressing the strategic business objectives for many of Asia’s leading organizations.

As organizations pursue the next phase of corporate growth, the focus is now on value-adding, investing in process and operational innovation and making the shift to be customer-centric. Together with the rise of AI, RPA and big data, it is the most exciting time ever!

The Operational Excellence Asia Week 2018 will feature Asia’s top OPEX leaders on topics ranging from digitising business process, RPA, design thinking, customer-centric process innovation to big data optimisation for operational excellence.

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Key Conference Themes

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ROADMAP TO BUSINESS EXCELLENCE

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DIGITISING & AUTOMATING BUSINESS PROCESSES

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DATA-DRIVEN OPERATIONAL EXCELLENCE

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CUSTOMER-CENTRIC & CULTURE TRANSFORMATION

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PROCESS IMPROVEMENT & STANDARDISATION

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Robotic Process Automation

NEXT FRONTIER IN OPERATIONAL EXCELLENCE

Why Attend Contact Centres Asia 2018?

 

Discover how Asia’s top OPEX leaders are driving successful transformation towards digitization and innovation

 

Gain actionable insights to implement robotic process automation in your organisation

 

Get inspired how to drive a customer-centric process innovation

 

Learn how other organisations are improving operational agility

 

Reengineer processes to maximize productivity and to drive continuous improvement

 

Discover innovative methodologies to drive business sustainability and profitability

 

Benchmark with the industry’s best practice to manage lean innovation

 

Network with Asia’s leading OPEX experts and dive deep into interactive discussions

Hear What Some of Our Past Attendees Had to Say

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