24-25 April 2018
Amara Sanctuary Resort Sentosa, Singapore

CONFERENCE DAY ONE

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Welcome Remarks

9:00 am - 9:40 am KEYNOTE: Achieving Business Transformation with Operational Excellence in the Digital Age

Andrew Smith - Director, Business and Operational Excellence UBS
Eric Hansen - Executive Director, Business and Operational Excellence UBS
- Identifying core business areas to digitise and automate to growth business sustainability
- Reinventing operating methodologies to improve business agility
- Aligning technology, process and people to drive business excellence
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Andrew Smith

Director, Business and Operational Excellence
UBS

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Eric Hansen

Executive Director, Business and Operational Excellence
UBS

9:40 am - 10:20 am Leading Continuous Business Improvement with Organisational Effectiveness

Klaas van Asten - Director, LEGO Continuous Improvement – Asia Pacific LEGO Group
- How to optimise Organisational Effectiveness as an enabler to drive continuous business improvement
- Aligning the approach with business goals to effectively support improvement
- Measuring, tracking and benchmarking performance to maximise value creation 
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Klaas van Asten

Director, LEGO Continuous Improvement – Asia Pacific
LEGO Group

10:20 am - 10:50 am Morning Refreshment Break

- Identifying critical areas to digitise for optimising operational performance and to meet changing customer expectations
- Re-engineering business processes and restructuring operating models to match reinvented processes
- Venturing into hybrid models of integrating lean principles with customer-centricity and digital operations to drive greater outcomes  
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Reinhard Kroisenbrunner

Director Business Excellence
Zalora Group

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Markus Rueckels

Head Commercial Services, APAC R&A Sales Operations
Merck

Amit Sharma

Director, Operations Excellence, Engineering & Innovation APAC
DB Schenker

11:30 am - 12:10 pm Digitising & Automating Business Operations to Drive Cost-Efficiencies

Wilma Gerber - Chief Operating Officer, Project & Development Services Asia Pacific JLL
- A review of JLL’s approach to digitising core business operations 
- Driving continuous improvement and cost efficiencies through automation
- Developing an organisational culture to encourage technology adoption and upskill employees for the digital age
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Wilma Gerber

Chief Operating Officer, Project & Development Services Asia Pacific
JLL

12:10 pm - 1:10 pm Networking Lunch

TRACK A: Operational Excellence

1:10 pm - 3:10 pm Devising Effective Operational Frameworks for Enhancing Organisational Agility
Wai Chun Koo - Process Lead Process Lead
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Wai Chun Koo

Process Lead
Process Lead

TRACK A: Operational Excellence

1:10 pm - 3:10 pm Building Digital Capability & Upskilling Employees for Enhanced Productivity
Elmar Friesnegger - Director Operational Excellence OSRAM
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Elmar Friesnegger

Director Operational Excellence
OSRAM

TRACK A: Operational Excellence

1:10 pm - 3:10 pm Building Digital Capability & Upskilling Employees for Enhanced Productivity
Eric Sim - VP, Strategy & Technology ST Logistics
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Eric Sim

VP, Strategy & Technology
ST Logistics

TRACK B: Process Excellence

1:10 pm - 3:10 pm Achieving End-to-End Process Transformation
Meng Chai Chua - Continuous Improvement Leader BD Medical
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Meng Chai Chua

Continuous Improvement Leader
BD Medical

TRACK B: Process Excellence

1:10 pm - 3:10 pm Designing Customer-Centric Processes

TRACK B: Process Excellence

1:10 pm - 3:10 pm Utilising Robotics Process Automation to Drive Operational Efficiency

3:10 pm - 3:40 pm Afternoon Refreshment Break

3:40 pm - 4:20 pm Building a Strategic, Tactical & Cultural Operational Excellence Blueprint

Azman Shah Mohamed Noor - Vice President, Head of Operational Excellence Sime Darby Berhad
  • Implementing Operational Excellence with a three-pronged holistic approach: Strategic Stewardship, Tactical Development, and Cultural Transformation
  • Creating the Operational Excellence vision and mobilizing commitment
  • Building internal capacity and developing skills through customized Operational Excellence approaches with Lean Six Sigma
  • Driving the change within through performance culture of continuous improvement
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Azman Shah Mohamed Noor

Vice President, Head of Operational Excellence
Sime Darby Berhad

4:20 pm - 5:00 pm Achieving Lean Supply Chain Management through Customer Analytics

Scott Copeland - Vice President Global DC Transformation, Logistics & Network Design, Global Supply Chain Schneider Electric
- Integrating different supply chain approaches – lean, agile, collaborative, project and fully flexible - to understand customer buying behaviours
- Supply chain costs vs. customer service: Developing an effective network model to strike the right balance
- Localising lean approaches to redesign practices and maximise profits
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Scott Copeland

Vice President Global DC Transformation, Logistics & Network Design, Global Supply Chain
Schneider Electric

5:00 pm - 5:05 pm Chairman’s Closing Remarks & End of Day One