Conference Day One

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Welcome Remarks

9:00 am - 9:40 am Reinventing and Redefining Operational Excellence to Achieve Business Success in the Industry 4.0 Era

·         Scaling organizational growth and agility through digital reinvention
·         Establishing new operational standards with the use of technology
·         Rethinking OPEX approaches to transform business performance

9:35 am - 10:10 am Aligning Strategic Goals and Priorities to Maximise the Benefits of Operational Excellence

·         Setting the goals, targets and priorities that operational excellence should be achieving by aligning with organisational KPIs in all functions including service delivery and customer experience
·         Making strategic investments in people, process and technology to accelerate results
·         Leading and driving OPEX innovation from the top

10:15 am - 10:50 am The Petronas Way: Sharing the Success Elements to Achieve Value Creation of RM3 Billion with Lean Six Sigma

Fahrurazi Baharum - Head of Organisation Improvement, Change Management, Corporate Strategy Division, PETRONAS
·         Driving a top-down approach to effective lead LSS transformation
·         Customising LSS and establishing standards to deploy effectively across the organization
·         Approaches to sustain innovations with a continuous improvement culture 
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Fahrurazi Baharum

Head of Organisation Improvement, Change Management, Corporate Strategy Division
PETRONAS

10:50 am - 11:35 am Speed Networking & Morning Refreshments

11:35 am - 12:15 pm PANEL: Architecting the Digital Enterprise to Achieve End-to-End Business Transformation

Deepa Renjen - Director, Digital Operations & Process Excellence, GE Healthcare
Clarence Goh Goh - Head of Business Process, HSBC Insurance
·         Defining new digital value propositions for internal and external stakeholders in a connected business landscape
·         Building a digital ecosystem to enhance organisational agility
·         Enabling end-to-end visibility across the organisation to empower decisions and drive business excellence 
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Deepa Renjen

Director, Digital Operations & Process Excellence
GE Healthcare

Clarence Goh Goh

Head of Business Process
HSBC Insurance

12:15 pm - 12:50 pm Deploying a Data-Driven Performance and Operational Excellence Strategy

·         Structuring a robust, enterprise-wide data analytics program
·         Building analytics capability including data capture, quality assurance and the integration of data from multiple systems
·         Improving OPEX performance with actionable insights to predict and forecast

12:50 pm - 1:25 pm Digitising Workforce to Scale Organisational Productivity and Performance

·         Assessing the benefits of an integrated human-machine workforce
·         Redesigning processes, operations and work for higher performance and efficiency gains
·         Building your digital workforce: Evaluating key digital skill sets to prioritise for training and discussing the challenges with digitising labour-heavy industries

1:25 pm - 2:25 pm Networking & Lunch

Roundtable Discussion [2 Rotations @ 40 Minutes Each]

TRACK A: Process Excellence

2:25 pm - 3:45 pm Utilising Design Thinking for Process Excellence

TRACK A: Process Excellence

2:25 pm - 3:45 pm Achieving LSS/LEAN Agility
Hng Yeam Thean - Head of Continuous Improvement, Teleflex Incorporated
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Hng Yeam Thean

Head of Continuous Improvement
Teleflex Incorporated

TRACK A: Process Excellence

2:25 pm - 3:45 pm Enabling End-to-End Process Transformation

TRACK B: Operational Excellence

2:25 pm - 3:45 pm Moving the Elephant: Getting Board Buy-In for OPEX Innovation

TRACK B: Operational Excellence

2:25 pm - 3:45 pm Overcoming Challenges with Driving OPEX Transformation across the Organisation

TRACK B: Operational Excellence

2:25 pm - 3:45 pm Ensuring Agile Operations and Business Sustainability in the Fast-Moving Environment
Zainudin Md Ismail - Lean Continuous Improvement Leader, Kimberly Clark Asia Pacific
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Zainudin Md Ismail

Lean Continuous Improvement Leader
Kimberly Clark Asia Pacific

Structured to maximise interaction and in-depth focus on a topical subject matter, attendees will have the opportunity to participate in two roundtable sessions of their choice, which has close relevance to their area of expertise and / or scope of responsibility.

3:45 pm - 4:15 pm Networking & Afternoon Refreshments

4:15 pm - 4:50 pm Improving Operational Agility and Performance to Drive Business Excellence

·         Promoting transparency in operations to identify overlooked process inefficiencies and siloed efforts
·         Reviewing effective strategies and tools for streamlining processes and operations and for improving visibility
·         Co-creating new processes and workflow to achieve desired outcomes

4:50 pm - 5:25 pm Incorporating Design Thinking into OPEX Strategy to Drive Customer-Centric Innovation

·         Developing design thinking programs that are reflective of organisation’s goal and vision
·         Identifying key areas/projects for design thinking implementation
·         Leveraging design thinking to Improve customer journeys across touch points   

5:00 pm - 5:05 pm Chairman’s Closing Remarks & End of Day One