8:20 am - 9:00 am Coffee & Tea

9:00 am - 9:10 am Chairman’s Opening Remarks

9:10 am - 9:50 am Creating a High-Performing, Lean & Value-Added Organisation

Norman Pipitone - Head of Lean Programme, Cathay Pacific Airways
- Enhancing productivity through value-focused environment to achieve more with less
- Driving continuous improvement through identifying and removing waste from business
- Providing development programmes to learn and apply lean thinking on real-life projects

Norman Pipitone

Head of Lean Programme
Cathay Pacific Airways

9:50 am - 10:30 am Redesigning Your Organisational Structure to Improve Business Agility

Evelyn Stier - Head of Regional Management Services, Siemens
- Restructuring operational processes to react quickly to changes and stand ahead of competition
- Considering into adaptability, flexibility and balance to allow long-term agility
- Adopting a mix of methodologies to allow flexibility with least variations  

Evelyn Stier

Head of Regional Management Services

- Connecting the dots from process to customer experience
- Redesigning services and processes to become more customer centric and deliver quality service
- Enabling agile life science business through digitisation

Markus Rueckels

Head Commercial Services, APAC R&A Sales Operations

Dinesh Salduraisam

Manager Process Excellence, APAC RSO

11:10 am - 11:40 am Morning Refreshment Break

11:30 am - 12:10 pm Standardising & Harmonising Processes to Ensure Seamless Operations

Stanislas Cofrade - Head Program Management Office- China, Asia and Japan-Pacific, Sanofi
- Benchmarking best practices on process mechanism to strategically plan the transformation
- Reengineering the process structure to bring the change from top to bottom
- Prioritising work according to capability planning for a seamless restructure

Stanislas Cofrade

Head Program Management Office- China, Asia and Japan-Pacific

12:10 pm - 12:00 am Driving excellence in Market Expansion Services at DKSH

·         A view from the top: CEO endorsement
·         Working holistically: the link between strategy and business excellence
·         How we do it: the four pillars of the DKSH business excellence approach
o    Enterprise architecture
o    Excellence initiatives
o    Country excellence assessment
o    Collaboration and continuous improvement capabilities
·         Next steps: building a culture of continuous improvement

1:00 pm - 2:00 pm Networking Lunch

1:50 pm - 2:30 pm Harnessing the Benefits of Robotics Automation for Improved Processes, Operations & Customer Satisfaction

Freddy Chang - Vice President, Regional Operations & Center of Excellence, Singapore Post
- Simplifying the process to improve total outputs in high quality
- Improving end-to-end process at optimal efficiency
- Achieving higher customer satisfaction with reduced processing time and quicker response

Freddy Chang

Vice President, Regional Operations & Center of Excellence
Singapore Post

2:00 pm - 2:40 pm Building Lean Programmes to Achieve a Culture of Continuous Improvement

Michel Vulgarides - Head of Business Excellence, Asia, Sun Life Financial
- Developing the right tools and methodologies to build and execute process excellence
- Building an end-to-end improvement strategy to efficiently implement the change 
- Governing the performance across organisation for effective lean innovation management

Michel Vulgarides

Head of Business Excellence, Asia
Sun Life Financial

2:40 pm - 3:20 pm Process Excellence through Change Management to Successfully Drive Transformations

Rajeev Mukul - Head of Business Transformation, Philips Lighting
- Aligning people and technology to lead process transformation
- Establishing new goals and performance metrics to access the change performance
- Inspiring to change through rewards and measure the engagement to encourage continuously

Rajeev Mukul

Head of Business Transformation
Philips Lighting

3:20 pm - 12:00 am Afternoon Refreshment Break

- Developing your organisation’s lean roadmap in alignment with business
- From conceptualising to execution of lean ideas: Challenges, Pitfalls and Tips
- Cultivating lean innovation within your organisation to lead operational and process excellence

Chor Weng Choo

Director, Group Centre of Operational Excellence


Mei Yee Pang

Vice President of Innovation, Solutions Delivery & Service Management – Asia Pacific


Reinhard Kroisenbrunner

Director Business Excellence
Zalora Group


Naveen Vohra

Director, HR Effectiveness APAC
Dentsu Aegis Network

5:00 pm - 5:40 pm Capitalising on the Rise of Digital Workforce to Achieve Operational Excellence

Mike Harrington - Senior Managing Director, Enterprise Facilities Management Asia Pacific, CBRE
- Fostering process and operational innovation with a digitised workforce
- Measures to speed-up technology acceptance and upskill talent for value-added work
- Providing proactive trainings to ensure consistent and high performance through digitization

Mike Harrington

Senior Managing Director, Enterprise Facilities Management Asia Pacific

5:00 pm - 5:05 pm Chairman’s Closing Remarks & End of Summit