Presentations

Customer Centricity Powered by LEAN

Customer Centricity Powered by LEAN

Download the presentation from Erika Toth, Group Head of Business & Continuous Improvement at Thomas Cook Group, to understand more on driving and implementing a lean customer-centric culture for your organisation.

The Next Wave of Business Process Excellence in the Digital Age

The Next Wave of Business Process Excellence in the Digital Age

Do you know how can process excellence effectively support business strategies in your organisation? Download the presentation from Henrik von Scheel, Founding Father of Europe’s Digital Agenda 2020 & Industry 4.0 | Advisory Board Member of Google to know more about this topic.
Leveraging Innovative Technologies in Advancing DHL’s Supply Chain Process Excellence

Leveraging Innovative Technologies in Advancing DHL’s Supply Chain Process Excellence

Mei Yee Pang, Vice President of Innovation, Solutions Delivery & Service Management – Asia Pacific at DHL explores Apply social and technology trends to streamline supply chain processes and DHL’s innovation process in this presentation. Download the presentation to know more.

Creating a High-Performing, Lean & Value-Added Organisation

Creating a High-Performing, Lean & Value-Added Organisation

Hear from Norman Pipitone, Head of Lean Programme, Cathay Pacific Airways as he spoke about:

  • Enhancing productivity through value-focused environment to achieve more with less
  • Driving continuous improvement through identifying and removing waste from business
  • Providing development programmes to learn and apply lean thinking on real-life projects

Download the slides to learn more. 

Redesigning Organisational Structure to Improve Business Agility

Redesigning Organisational Structure to Improve Business Agility

Hear from Evelyn Stier,  Head of Regional Management Services, Siemens who discussed about:

  • Restructuring operational processes to react quickly to changes and stand ahead of competition
  • Considering into adaptability, flexibility and balance to allow long-term agility
  • Adopting a mix of methodologies to allow flexibility with least variations  

Download the slides to learn more.