CONFERENCE DAY ONE

CONFERENCE DAY ONE: TUESDAY 24 APRIL 2018

8:00 AM - 8:45 AM Registration & Coffee & Tea

CONFERENCE DAY ONE: TUESDAY 24 APRIL 2018

8:45 AM - 9:00 AM Chairman’s Welcome Remarks

ROADMAP TO BUSINESS EXCELLENCE

9:00 AM - 9:40 AM KEYNOTE: Achieving Business Transformation with Operational Excellence in the Digital Age

Andrew Smith, Executive Director, Process Excellence, UBS Eric Hansen, Executive Director, Process Excellence, UBS
- Identifying core business areas to digitise and automate to growth business sustainability
- Reinventing operating methodologies to improve business agility
- Aligning technology, process and people to drive business excellence

Andrew Smith

Executive Director, Process Excellence
UBS

Eric Hansen

Executive Director, Process Excellence
UBS

ROADMAP TO BUSINESS EXCELLENCE

9:40 AM - 10:20 AM Leading Continuous Business Improvement with Organisational Effectiveness

Klaas van Asten , Director, LEGO Continuous Improvement – Asia Pacific, LEGO Group
- How to optimise Organisational Effectiveness as an enabler to drive continuous business improvement
- Aligning the approach with business goals to effectively support improvement
- Measuring, tracking and benchmarking performance to maximise value creation

Klaas van Asten

Director, LEGO Continuous Improvement – Asia Pacific
LEGO Group

ROADMAP TO BUSINESS EXCELLENCE

10:20 AM - 10:50 AM Morning Refreshment Break

DIGITISING & AUTOMATING BUSINESS PROCESSES

10:50 AM - 11:30 AM PANEL: Accelerating the Digitalisation of Business Processes for Improved Organisational Agility & Customer-Centricity

- Identifying critical areas to digitise for optimising operational performance and to meet changing customer expectations
- Re-engineering business processes and restructuring operating models to match reinvented processes
- Venturing into hybrid models of integrating lean principles with customer-centricity and digital operations to drive greater outcomes

DIGITISING & AUTOMATING BUSINESS PROCESSES

11:30 AM - 12:10 PM Digitising & Automating Business Operations to Drive Cost-Efficiencies

Wilma Gerber, Chief Operating Officer, Project & Development Services Asia Pacific, JLL
- A review of JLL’s approach to digitising core business operations
- Driving continuous improvement and cost efficiencies through automation
- Developing an organisational culture to encourage technology adoption and upskill employees for the digital age

Wilma Gerber

Chief Operating Officer, Project & Development Services Asia Pacific
JLL

DIGITISING & AUTOMATING BUSINESS PROCESSES

12:10 PM - 1:10 PM Networking Lunch

TRACK A: Operational Excellence

1:10 PM - 3:10 PM Devising Effective Operational Frameworks for Enhancing Organisational Agility

Wai Chun Koo, Process Lead, Process Lead

Wai Chun Koo

Process Lead
Process Lead

TRACK A: Operational Excellence

1:10 PM - 3:10 PM Building Digital Capability & Upskilling Employees for Enhanced Productivity

Elmar Friesnegger, Director Operational Excellence, OSRAM

Elmar Friesnegger

Director Operational Excellence
OSRAM

TRACK A: Operational Excellence

1:10 PM - 3:10 PM Building Digital Capability & Upskilling Employees for Enhanced Productivity

Eric Sim, VP, Strategy & Technology, ST Logistics

Eric Sim

VP, Strategy & Technology
ST Logistics

TRACK B: Process Excellence

1:10 PM - 3:10 PM Achieving End-to-End Process Transformation

Chua Meng Chai, Continuous Improvement Leader , BD Medical

Chua Meng Chai

Continuous Improvement Leader
BD Medical

TRACK B: Process Excellence

1:10 PM - 3:10 PM Designing Customer-Centric Processes

TRACK B: Process Excellence

1:10 PM - 3:10 PM Utilising Robotics Process Automation to Drive Operational Efficiency

Ravi Loganathan, Former Regional Director Asia Pacific, Lean-Six sigma & Quality, Honeywell Aerospace

Ravi Loganathan

Former Regional Director Asia Pacific, Lean-Six sigma & Quality
Honeywell Aerospace

DATA-DRIVEN OPERATIONAL EXCELLENCE

3:10 PM - 3:40 PM Afternoon Refreshment Break

DATA-DRIVEN OPERATIONAL EXCELLENCE

3:40 PM - 4:20 PM Utilising Data Visualisation & Real-Time Monitoring to Enhance Operational Performance

Gaukhar Janassova, Operational Excellence Director, MedSupply, International SOS
- Introducing International SOS’s real-time monitoring tool to enhance supply chain lead time
- Redesigning supply chain operations and processes to achieve on-time delivery in a cost efficient manner
- Analysing performance and capacity data to drive continuous improvement

Gaukhar Janassova

Operational Excellence Director, MedSupply
International SOS

DATA-DRIVEN OPERATIONAL EXCELLENCE

4:20 PM - 5:00 PM Achieving Lean Supply Chain Management through Customer Analytics

Scott Copeland, Vice President Global DC Transformation, Logistics & Network Design, Global Supply Chain, Schneider Electric
- Integrating different supply chain approaches – lean, agile, collaborative, project and fully flexible - to understand customer buying behaviours
- Supply chain costs vs. customer service: Developing an effective network model to strike the right balance
- Localising lean approaches to redesign practices and maximise profits

Scott Copeland

Vice President Global DC Transformation, Logistics & Network Design, Global Supply Chain
Schneider Electric

DATA-DRIVEN OPERATIONAL EXCELLENCE

5:00 PM - 5:05 PM Chairman’s Closing Remarks & End of Day One