8:00 AM - 9:00 AM Registration and Coffee & Tea

9:00 AM - 9:10 AM Chairman’s Opening Remarks


9:10 AM - 9:50 AM PEX 2030: The Next Wave of Business Process Excellence in the Digital Age

Henrik von Scheel, Founding Father of Europe’s Digital Agenda 2020 & Industry 4.0 | Advisory Board Member of Google, .
  • Emerging and disruptive trends of business processes in the Digital Industry 4.0
  • Accelerating the digitisation of business processes to unleash the potential of future productivity and growth
  • How can process excellence effectively support business strategies in your organisation?


Henrik von Scheel

Founding Father of Europe’s Digital Agenda 2020 & Industry 4.0 | Advisory Board Member of Google

9:50 AM - 10:30 AM How LEGO Continuous Improvement (LCI) Programme Successfully Drives Growth and Expansion Into Asia’s Emerging Market

Klaas van Asten , Director, LEGO Continuous Improvement – Asia Pacific, LEGO Group
  • Overcoming LEGO’s challenges: How not to overpromise and under-deliver on products for positive customer experience
  • Key milestones of LCI programme as a significant lever for Asia’s expansion plan
  • Reviewing results to date and planning for the future state map


Klaas van Asten

Director, LEGO Continuous Improvement – Asia Pacific
LEGO Group

10:30 AM - 11:10 AM Speed Networking & Morning Refreshment Break


11:10 AM - 11:50 AM Refocusing Organisational Lean Efforts to Establish a Truly Customer-Centric Culture

Erika Toth, Group Head of Business & Continuous Improvement, Thomas Cook Group
  • The know-how towards driving and implementing a lean customer-centric culture
  • Refining and streamlining group strategies to deliver sustainable improvements in cost, quality and customer experience
  • Measuring and tracking the KPIs of your customer-centric processes
  • Building strategic capabilities in lean six sigma and change management


Erika Toth

Group Head of Business & Continuous Improvement
Thomas Cook Group

11:50 AM - 12:30 PM Integrating Human-Centered Design Thinking in a Lean Six Sigma Model to Drive Customer Loyalty

Sanjay Sharma, Regional Director & Head of Business Excellence & Quality – Asia, Microsoft Corporation
  • Understanding and observing customer behaviour and needs through technology channels
  • Injecting and implementing design thinking into lean six sigma
  • The road ahead: Utilising design thinking to drive process innovation and improve customer experience


Sanjay Sharma

Regional Director & Head of Business Excellence & Quality – Asia
Microsoft Corporation

12:30 PM - 2:00 PM Networking Lunch


Roundtable A

2:00 PM - 2:40 PM Operating and Maximising the Effectiveness of Lean HR

Roundtable B

2:00 PM - 2:40 PM The Economic and ROI Justification of Robotics

Roundtable C

2:00 PM - 2:40 PM Business Process Management as a Customer Experience Competency

Roundtable D

2:00 PM - 2:40 PM Role of the CIO in Managing Change and Orchestrating Process Excellence


2:40 PM - 3:20 PM eBay’s Corporate Travel: Innovating Your Business Model and Transactional Processes Through Digital Technology

Luc Nanga, Head of Global Process Management, eBay Inc.
  • Navigating challenges in implementing an integrated digital platform for seamless process flow
  • Roadmap for developing eBay’s peer-to-peer marketplace and streamlining travel-related transactional processes
  • Methodologies and tools to identify and review processes for improvement


Luc Nanga

Head of Global Process Management
eBay Inc.

3:20 PM - 3:50 PM Afternoon Refreshment Break


  • Benchmarking current practices and managing the trade-off between cost and quality
  • Standardisation versus customisation: To what extent should we standardise or adapt processes to different customer needs?
  • Formulating an effective process excellence framework that delivers on service and customer experience
  • Responding to changing business dynamics and selecting the right tools and technology for implementation


Vicky Abhishek

Group Chief Technology Officer, Asia Pacific
The Coca-Cola Company

Karthik Raghupathy

Executive Director, Group Process Excellence
United Overseas Bank (UOB)

Jarod Ong

Senior Vice President, Head of Operations
Singapore Exchange
  • Overview of Sime Darby’s LSS business management strategy and how it resolves organisational challenges
  • A paradigm shift towards process excellence and capitalising on inter-departmental synergies to achieve results
  • Conducting an operational diagnosis with key stakeholders to improve applicable standards and framework

4:50 PM - 5:30 PM How Sime Darby’s Lean Six Sigma Business Management Strategy Effectively Accumulated USD 144 Million Savings in 4 Years

Azman Shah Mohamed Noor, Vice President, Head of Operational Excellence, Sime Darby Berhad


Azman Shah Mohamed Noor

Vice President, Head of Operational Excellence
Sime Darby Berhad

5:30 PM - 5:40 PM Chairman’s Closing Remarks & End of Day One