Executive Director, Group Process Excellence
United Overseas Bank
11:10 AM Re-Engineering Processes to Enable Innovation and Customer-Centricity in Highly Regulated Environment
· Assessing the critical role of customer-centric innovation in fuelling next stage of business growth
· How to lead innovation while ensuring operational risk management in a competitive, regulated market?
· Agile approaches to ensuring process standardisation and harmonisation amidst business digitalisation and innovation