24-25 April 2018
Amara Sanctuary Resort Sentosa, Singapore

Markus Rueckels

Head Commercial Services, APAC R&A Sales Operations
Merck


10:50 AM PANEL: Accelerating the Digitalisation of Business Processes for Improved Organisational Agility & Customer-Centricity

- Identifying critical areas to digitise for optimising operational performance and to meet changing customer expectations
- Re-engineering business processes and restructuring operating models to match reinvented processes
- Venturing into hybrid models of integrating lean principles with customer-centricity and digital operations to drive greater outcomes  

10:30 AM Service Level Improvements to Enhance Customer Experience

- Connecting the dots from process to customer experience
- Redesigning services and processes to become more customer centric and deliver quality service
- Enabling agile life science business through digitisation


Check out the incredible speaker line-up to see who will be joining Markus .

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