Michel VulgaridesHead of Business Excellence, Asia
Sun Life Financial
Michel joined Sun Life Financial (SLF) in Canada in 2012, in charge of a team responsible for process efficiencies and client satisfaction, working towards strengthening enterprise performance. He transferred to SLF Asia in Hong Kong in 2015 as Head of Business Excellence, where he leads the Brighter Way Continuous Improvement program and the Project Management Office for the region. He has over 20 years of experience in the insurance industry, of which 3 years spent with AXA in France. Michel holds a bachelor’s degree in commerce from McGill University, an MBA from HEC Montréal and is Lean Six Sigma Black Belt trained.
- Developing the right tools and methodologies to build and execute process excellence
- Building an end-to-end improvement strategy to efficiently implement the change
- Governing the performance across organisation for effective lean innovation management